Skip to main content

Privacy Policy

Last Updated: 19 September 2026

ScopeBill respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Get Up Solutions Sdn. Bhd. (“ScopeBill”, “we”, “us”, or “our”) may collect, use, store and disclose personal information when you visit www.scopebill.my, purchase ScopeBill, activate a licence, contact us or otherwise interact with our services.

This Privacy Policy should be read together with our Terms & Conditions.

1. About ScopeBill

ScopeBill is a self-hosted WordPress plugin designed to help businesses create and manage quotations, invoices and payment records.

Because ScopeBill is self-hosted, business and customer data entered into the plugin is generally stored within the WordPress environment controlled by the ScopeBill user.

This Privacy Policy primarily covers personal information processed by us through the ScopeBill website, purchasing, licensing, support and related services.

2. Information We May Collect

Depending on how you interact with ScopeBill, we may collect information including:

Account and Contact Information

  • Name;
  • Email address;
  • Telephone number;
  • Company or business name;
  • Billing information; and
  • Other information you provide when purchasing or contacting us.

Purchase Information

When you purchase ScopeBill, we may process information relating to:

  • Products purchased;
  • Order number;
  • Purchase date;
  • Amount paid;
  • Payment status;
  • Billing details;
  • Licence information; and
  • Transaction-related information.

Payment card or banking information may be processed directly by the relevant payment provider and may not be stored directly by ScopeBill.

Licence and Activation Information

When ScopeBill is activated or communicates with our licensing system, we may process information such as:

  • Licence key;
  • Website/domain associated with the licence;
  • Activation status;
  • Product version;
  • WordPress or server-related information necessary for licensing;
  • Activation and deactivation dates; and
  • Technical information necessary to provide updates and support.

Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Referring website;
  • Pages visited;
  • Date and time of access; and
  • Cookies or similar technologies.

3. Information Stored Inside Your ScopeBill Installation

ScopeBill allows users to store business information within their own WordPress installation.

This may include:

  • Customer names;
  • Company names;
  • Email addresses;
  • Telephone numbers;
  • Addresses;
  • Quotations;
  • Invoices;
  • Payment records;
  • Products and services;
  • Pricing information; and
  • Other business records.

Because ScopeBill is a self-hosted WordPress plugin, this information is generally stored within the user’s own WordPress database and hosting environment rather than being centrally hosted by ScopeBill.

The owner or administrator of the relevant WordPress website is responsible for determining how this information is collected, processed, protected and retained.

If you are a customer of a business that uses ScopeBill and you have a question about information contained within that business’s ScopeBill installation, you should contact that business directly.

4. How We Use Personal Information

We may process personal information for purposes including:

  • Processing ScopeBill purchases;
  • Delivering the Software and licence;
  • Activating and validating licences;
  • Managing customer accounts;
  • Providing software updates;
  • Providing customer support;
  • Responding to enquiries;
  • Preventing fraud and licence abuse;
  • Maintaining security;
  • Improving ScopeBill;
  • Understanding how our website and services are used;
  • Maintaining accounting and transaction records;
  • Sending important product or service communications;
  • Complying with applicable legal and regulatory requirements; and
  • Sending marketing communications where permitted or where appropriate consent has been obtained.

5. Licence Validation

ScopeBill may communicate with our licensing infrastructure to verify whether a licence is valid and authorised for a particular installation.

Information transmitted for this purpose may include the licence key, domain name, product version and other limited technical information necessary to perform licence validation.

We use this information for licence administration, fraud prevention, software updates and support.

6. Payment Processing

Payments for ScopeBill may be processed using third-party payment gateways or payment service providers.

These providers may collect and process payment information according to their own privacy policies and terms.

ScopeBill does not necessarily receive or store your complete payment card or banking credentials.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Maintaining website functionality;
  • Remembering preferences;
  • Processing purchases;
  • Maintaining security;
  • Understanding website usage; and
  • Measuring website performance.

Where required, you may be provided with options to manage non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted by law or with your consent, we may send you information regarding:

  • ScopeBill updates;
  • New features;
  • Product announcements;
  • Educational content;
  • Promotions; and
  • Related products or services.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Transactional and service-related messages, such as purchase receipts, licence information, security notifications or important product notices, may still be sent where necessary.

9. Disclosure to Third Parties

We may disclose personal information to trusted third parties where reasonably necessary to operate ScopeBill.

These may include:

  • Payment processors;
  • Website hosting providers;
  • Email service providers;
  • Software licensing infrastructure providers;
  • Analytics providers;
  • Customer support providers;
  • Professional advisers such as accountants or legal advisers; and
  • Government or regulatory authorities where required by law.

We do not sell your personal information as a business model.

Third-party providers may process information according to their own terms and privacy policies.

10. International Data Processing

Some third-party service providers used by ScopeBill may operate infrastructure outside Malaysia.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing ScopeBill and related services;
  • Maintaining licence records;
  • Providing support;
  • Maintaining transaction and accounting records;
  • Preventing fraud;
  • Resolving disputes; and
  • Meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure; and
  • Destruction.

However, no website, server, internet transmission or electronic storage system can be guaranteed to be completely secure.

ScopeBill users are separately responsible for securing their own WordPress websites, hosting accounts, administrator credentials and databases.

13. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about personal data we process;
  • Request access to your personal data;
  • Request correction of inaccurate or incomplete personal data;
  • Withdraw consent where processing is based on consent;
  • Request that certain processing be limited;
  • Object to certain direct marketing activities; and
  • Exercise other rights available under applicable data protection laws.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests.

14. Customer Data Controlled by ScopeBill Users

Businesses using ScopeBill may collect personal information from their own customers through quotations, invoices and related business activities.

For such information, the relevant ScopeBill user is generally responsible for determining why and how the information is processed within their WordPress environment.

ScopeBill does not acquire ownership of such customer data merely because the ScopeBill plugin is being used.

Requests concerning information held by a particular business should normally be directed to that business.

15. Third-Party Websites

Our website or Software may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Children’s Privacy

ScopeBill is a business software product and is not intended for use by children.

We do not knowingly design ScopeBill for the collection of personal information directly from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to ScopeBill;
  • Changes to our business operations;
  • Changes to third-party services;
  • Security or technical developments; or
  • Changes to applicable legal or regulatory requirements.

The latest version will be published on this page with an updated “Last Updated” date.

18. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights regarding personal information processed by ScopeBill, please contact:

Get Up Solutions Sdn. Bhd.
ScopeBill
Website: www.scopebill.my
Email: hi@scopebill.my
Putrajaya, Malaysia